Refund policy

Returns & Refund Policy

Last updated: 19 July 2026

At Nest Of Wonder, we want you to shop with confidence. This Returns & Refund Policy explains your rights under the Australian Consumer Law (ACL) and how we handle returns, refunds, replacements, and exchanges.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If a product fails to meet a consumer guarantee but the failure is not major, you are entitled to have the item repaired or replaced.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind Returns

If you change your mind, we may accept a return within 14 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original condition.

  • The item is returned in its original packaging with all accessories and manuals.

  • Proof of purchase is provided.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable.

Nest Of Wonder reserves the right to decline a change-of-mind return if the item has been used, damaged, or returned outside the stated timeframe.

Items That Cannot Be Returned

Unless required by Australian Consumer Law, we cannot accept returns for:

  • Opened personal care or hygiene products

  • Gift cards

  • Clearance or final sale items

  • Custom or personalised products

  • Digital products or downloadable content

  • Products that have been used, assembled, or damaged after delivery

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, faulty, incomplete, or you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

We will assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We currently offer exchanges only for products that are faulty, damaged, or supplied incorrectly.

If you would like a different product for any other reason, you may return the eligible item under our Change of Mind policy and place a new order.

How to Request a Return

Before returning any item, please contact our customer support team so we can provide return instructions.

Please include:

  • Your order number

  • Product name

  • Reason for the return

  • Photographs (if applicable)

Email: info@nestofwonder.com.au

Return Address

A return address will be provided once your return request has been approved. Please do not send items back without prior authorisation, as this may delay processing.

Contact Us

If you have any questions about this Returns & Refund Policy, please contact us.

Nest Of Wonder

Email: info@nestofwonder.com.au

Phone: 0428053838

Website: https://www.nestofwonder.com.au