FAQ
Frequently Asked Questions
What does Nest Of Wonder sell?
Nest Of Wonder offers a carefully selected range of educational toys, board games, puzzles, gifts, creative activities, and unique products designed to inspire learning, imagination, and family fun.
Where are you located?
Nest Of Wonder is an Australian online store based in Perth, Western Australia. We proudly ship orders Australia-wide.
How long will my order take to arrive?
Most orders are dispatched within 1–2 business days. Delivery times vary depending on your location, with most Australian orders arriving within 2–10 business days after dispatch.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery location, the size of your order, and the selected shipping method.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available) so you can monitor your delivery.
Do you offer returns?
Yes. We accept eligible returns in accordance with our Returns & Refund Policy and Australian Consumer Law. If you receive a faulty, damaged, or incorrect item, please contact us and we'll help resolve the issue as quickly as possible.
Are your products suitable for children?
Many of our products are designed for children and families. Please check the recommended age listed on each product page and always supervise young children during play where appropriate.
Are your products genuine?
Yes. We source our products from trusted suppliers and brands to ensure quality, safety, and customer satisfaction.
What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit and debit cards, PayPal, Shop Pay, and other supported payment options.
Is it safe to shop on your website?
Yes. Our website uses secure SSL encryption to help protect your personal information and payment details during checkout.
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to accommodate changes or cancellations where possible.
How do I contact customer support?
You can contact our friendly customer support team by emailing info@nestofwonder.com.au. We aim to respond to all enquiries within one business day.
Why shop with Nest Of Wonder?
Australian owned and operated Secure online checkoutCarefully selected quality products Fast dispatch Friendly customer support Easy returns Trusted shopping experience
Proudly Australian & Family-Owned
About Nest Of Wonder
Welcome to Nest of Wonder, an Australian family-owned online retailer based in Willagee, Perth, Western Australia.
At Nest of Wonder, we are passionate about providing high-quality educational toys, games and creative activities that encourage children to learn through play. We believe that the right products can inspire curiosity, develop problem-solving skills and create meaningful experiences for families, classrooms and communities.
Our carefully selected range includes educational toys, stem and robotics kits, board games, puzzles, craft kits, science activities and party bag fillers from many trusted Australian and international brands. We continually expand our catalogue to offer a diverse selection of products for children of all ages, as well as gifts that educate, entertain and inspire.
As an online-only store, we focus on delivering exceptional value through competitive pricing, a broad product range and reliable customer service. Every order is packed with care and dispatched from our Perth location to customers throughout Australia.
Our Commitment
Our goal is to make educational and creative play accessible to every family. We are committed to offering products that promote learning, imagination, creativity and quality time together.
We strive to provide:
- A wide range of trusted brands and quality products
- Competitive everyday prices
- Secure online shopping
- Fast and reliable Australia-wide shipping
- Friendly and responsive customer support
Business InformatNest Of Wonder | Perth, Western Australia
Email: info@nestofwonder.com.au
Customer Support +61 0497 592 224
Hours: Monday to Friday, 9:00 Am 5:00 PM AWST
ABN 19 690 382 702
Website: https://www.nestofwonder.com.au
We aim to respond to all enquiries within one business day.
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (AWST)
Saturday: 9:00 AM – 12:00 PM (AWST)
Sunday & Public Holidays: Closed
Shipping
We dispatch orders Monday to Friday, excluding Western Australian public holidays.
Orders placed before 2:00 pm AWST are generally dispatched on the same business day.
Orders placed after 2:00 pm AWST, or on weekends or public holidays, are generally dispatched on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).
Delivery times vary depending on your location and the shipping service selected at checkout. While we aim to dispatch orders promptly, delivery timeframes are estimates only and may be affected by carrier delays, peak periods, weather events, or other circumstances beyond our control.
If you have any questions about your order or shipping, please contact our customer support team and we'll be happy to assist
Thank you for visiting Nest of Wonder. We appreciate your support and look forward to helping families, educators and gift-givers discover products that encourage learning, creativity and fun for years to come.